Customer Assistance
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Email
Customer service email
shop@dionlee.com
Archive Sale T&Cs
FURTHER REDUCED STYLES
DION LEE OUTLET SALE / ONLINE ARCHIVE SALE T&Cs
The Dion Lee Online Archive Sale starts 5pm, Tuesday 11 June 2024 AEST for a limited time only.
All items included in online archive sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.
Prices reflect the condition of archive sale items and allow for reasonable flaws. The heavily discounted prices listed in Online Archive Sale are valid for the promotional period, online only. Dion Lee will not honour the price outside of this time.
Shipping is available to Australia only and charged at a flat rate for all Online Archive Sale orders, no shipping discounts apply. Due to a high volume of orders, please expect delays in order processing.
This promotion is not valid in conjunction with any other offer or discount. Dion Lee vouchers are not redeemable for archive.dionlee.com. While stocks last.
DION LEE OUTLET / ONLINE ARCHIVE SALE DATES
SHIPPING - INTERNATIONAL
A flat rate, 40 USD shipping fee applies to all Dion Lee Outlet / Online Archive Sale purchases. Items are shipped DHL express, Delivery Duty Paid (DDP) with Import Duties & Taxes charged at checkout. There will be no additional costs to the customer after the checkout process.
Please note: order processing delays are expected due to a high volume of orders.
SHIPPING - AUSTRALIA
A flat rate, 15 AUD shipping fee applies to all Dion Lee Outlet / Online Archive Sale. Items are shipped Startrack Premium.
Please note: order processing delays are expected due to a high volume of orders.
FINAL SALE - NO RETURNS
Dion Lee Gift Vouchers/Credit Notes/DL : KEY VOUCHERS
Dion Lee gift vouchers, credit notes and DL : Key Loyalty Vouchers are not redeemable on any Dion Lee Outlet / Online Archive Sale orders listed at archive.dionlee.com.
Ordering
Can I cancel my order?
Will I be charged duties and taxes?
These charges are based on the product selection, order value and destination country.
Orders are shipped Delivery Duty Paid (DDP) and there will be no additional charges incurred by the customer.
WHEN WILL I BE BILLED?
ID Checks
What currency will I be charged in?
What Payment methods do you offer online?
Shipping
What countries do you ship to?
We ship to 39 countries internationally, including:
- Australia
- Austria
- Belgium
- Cambodia
- Canada
- China
- Cyprus
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Japan
- Luxembourg
- Malyasia
- Malta
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Saudi Arabia
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States
Australian Shipping Time Frame?
Current order volumes are causing shipment delays of up to 5 business days.
We dispatch all domestic orders with StarTrack Express, once sent please allow 1-2 business days for Australian metropolitan areas or 2-4 business days for regional areas to receive your order.
I haven't received all items from my order?
When will my order be dispatched?
Whilst we make every effort to ship your order as quickly as outlined above, delays are expected with Online Archive Sale of approximately one week.
If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.
How much does shipping cost?
All Dion Lee Outlet / Online Archive Sale orders are shipped with flat rate shipping.
For Australia, a 15 AUD flat rate is charged.
For all international orders, a 40 USD flat rate is charged.
From where do you ship online orders?
Returns
Returns policy
All purchases made from our Dion Lee Outlet / Online Archive Sale are final sale, returns or exchanges will not be accepted.
View the full returns policy here.