International Shipping Time Frame?

We dispatch all international orders with DHL Express. Please allow 4-8 business days to receive your order, please also keep in mind the shipment will require customs clearance.

Same Day/Scheduled delivery

We offer 3-hour delivery within metropolitan Melbourne and Sydney at a flat rate of $15.00. Please place your order prior to 2pm AEST on a weekday to take advantage of this. Please note, this priority service will appear as a delivery option at checkout depending on the dispatch location of your item and your delivery address.

Can I return my online order in store?

For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. Online returns and exchanges will only be accepted in store upon presentation of your proof of purchase. Please note that all orders returned in store must have the value of the refund credited back to the original payment method. No requests to redirect the refund to other payment methods will be granted.

Can I return sale items?

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and received by Dion Lee within 15 days from the original order date for orders within Australia and 30 days for International orders.

Customer Assistance

Q: When will my order be dispatched?

Orders are dispatched within 1-4 business days after placing your order (excluding public holidays) depending on the time you place your order relative to Sydney time. Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.

Q: Australian Shipping Time Frame?

We dispatch all domestic orders with StarTrack Express, please allow 1-2 business days for Australian metropolitan areas or 2-4 business days for regional areas to receive your order.

Please see an outline of our policies and features on this page. Our Customer Assistance contact details are below.

Email

Customer service email
shop@dionlee.com

Archive Sale T&Cs

FURTHER REDUCED STYLES

During the sale period prices are subject to change without notice and are not guaranteed throughout the sale period. All prices are considered final at time of sale and discounts or refunds cannot be applied to historical sales.

DION LEE OUTLET SALE / ONLINE ARCHIVE SALE T&Cs

The Dion Lee Online Archive Sale starts 5pm, Tuesday 11 June 2024 AEST for a limited time only.

All items included in online archive sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.

Prices reflect the condition of archive sale items and allow for reasonable flaws. The heavily discounted prices listed in Online Archive Sale are valid for the promotional period, online only. Dion Lee will not honour the price outside of this time.

Shipping is available to Australia only and charged at a flat rate for all Online Archive Sale orders, no shipping discounts apply. Due to a high volume of orders, please expect delays in order processing.

This promotion is not valid in conjunction with any other offer or discount. Dion Lee vouchers are not redeemable for archive.dionlee.com. While stocks last.

DION LEE OUTLET / ONLINE ARCHIVE SALE DATES

The Dion Lee Outlet / Online Archive Sale starts 5pm, Tuesday 11 June 2024 AEST for a limited time only.

SHIPPING - INTERNATIONAL

A flat rate, 40 USD shipping fee applies to all Dion Lee Outlet / Online Archive Sale purchases. Items are shipped DHL express, Delivery Duty Paid (DDP) with Import Duties & Taxes charged at checkout. There will be no additional costs to the customer after the checkout process.

Please note: order processing delays are expected due to a high volume of orders.

SHIPPING - AUSTRALIA

A flat rate, 15 AUD shipping fee applies to all Dion Lee Outlet / Online Archive Sale. Items are shipped Startrack Premium.

Please note: order processing delays are expected due to a high volume of orders.

FINAL SALE - NO RETURNS

All items included in the Dion Lee Outlet / Online Archive Sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.

Dion Lee Gift Vouchers/Credit Notes/DL : KEY VOUCHERS

Dion Lee gift vouchers, credit notes and DL : Key Loyalty Vouchers are not redeemable on any Dion Lee Outlet / Online Archive Sale orders listed at archive.dionlee.com.

Ordering

Can I cancel my order?

Once you have submitted an order, you may not cancel that order.

Will I be charged duties and taxes?

All orders (excluding Australia) will incur duties and taxes, charged at checkout.

These charges are based on the product selection, order value and destination country.

Orders are shipped Delivery Duty Paid (DDP) and there will be no additional charges incurred by the customer.

WHEN WILL I BE BILLED?

You will be billed by Dion Lee when you have finalised payment in the checkout process.

ID Checks

Dion Lee conducts ID verification checks on online orders at random. If your order is selected, our team will be in contact to request further information, which may include photo identification. Please rest assured, these processes are in place for your own security.

What currency will I be charged in?

All prices shown throughout the Dion Lee Online site are in your local currency depending on your preferred delivery address. To change your preferences, click the geolocation icon/tool at the top right of the page.

What Payment methods do you offer online?

We accept Visa, MasterCard, American Express, Diners, Delta, and Maestro credit and debit cards, Google Pay, Apple Pay, Shop Pay, Paypal and Afterpay (Australian customers only). The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

Shipping

What countries do you ship to?

We ship to 39 countries internationally, including:

- Australia
- Austria
- Belgium
- Cambodia
- Canada
- China
- Cyprus
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Japan
- Luxembourg
- Malyasia
- Malta
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Saudi Arabia
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States

Australian Shipping Time Frame?

Current order volumes are causing shipment delays of up to 5 business days.

We dispatch all domestic orders with StarTrack Express, once sent please allow 1-2 business days for Australian metropolitan areas or 2-4 business days for regional areas to receive your order.

I haven't received all items from my order?

Dion Lee operates from multiple dispatch locations. To fulfil all items in your order efficiently, items may be sent directly to your delivery address from different locations depending on available inventory.

When will my order be dispatched?

Whilst we make every effort to ship your order as quickly as outlined above, delays are expected with Online Archive Sale of approximately one week.

If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.

How much does shipping cost?

All Dion Lee Outlet / Online Archive Sale orders are shipped with flat rate shipping.

For Australia, a 15 AUD flat rate is charged.

For all international orders, a 40 USD flat rate is charged.

From where do you ship online orders?

All online orders are fulfilled and dispatched from locations within Australia.

Returns

Returns policy

All purchases made from our Dion Lee Outlet / Online Archive Sale are final sale, returns or exchanges will not be accepted.

View the full returns policy here.

Label size (AU)	2XS / 4	XS / 6	S / 8	M / 10	L / 12	XL / 14	2XL / 16	3XL / 18
US	00	0	4	8	12	14	16	20
UK	4	6	8	10	12	14	16	18
Italy	36	38	40	42	44	46	48	50
France	32	36	38	40	42	44	46	48

LABEL SIZE (AU)	XS/24	XS-S/ 25	S/26	S-M/27	M/28	M-L/29	L/30	L-XL/31	XL/32
WAIST	26"	27"	28"	29"	30"	31"	32"	33"	34"
AU/UK WOMEN	6	7	8	9	10	11	12	13	14

Label Size (AU)	2XS / 4	XS / 6	S / 8	M / 10	L / 12	XL / 14
Bust/Chest	77.5	80	85	90	95	100
Waist	60.5	63	68	73	78	83
Hips	87.5	90	95	100	105	110

Label Size (AU)	2XS / 4	XS / 6	S / 8	M / 10	L / 12	XL / 14
Bust/Chest	30.5	31.5	33.5	35.4	37.4	39.4
Waist	23.8	24.8	26.8	28.7	30.7	32.7
Hips	34.4	35.4	37.4	39.4	41.3	43.3

Label Size (AU)	2XS	XS	S	M	L	XL	2XL	3XL
AU	3XS	2XS	XS	S	M	L	XL	XXL
EU/ IT/ FR	40	42	44	46	48	50	52	54
UK	30	32	34	36	38	40	42	44

Label size (AU)	2XS	XS	S	M	L	XL	2XL	3XL
MEN	3XS	2XS	XS	S	M	L	XL	2XL
UK	30	32	34	36	38	40	42	44
EU / IT / FR	40	42	44	46	48	50	52	54

LABEL SIZE (AU)	XS/27	XS-S/ 28	S/29	S-M/30	M/31	M-L/32
WAIST	29"	30"	31"	32"	33"	34"
AU/UK MEN	28	29	30	31	32	33

EU	35	36	37	38	39	40	41	42	43	44	45
CENTIMETRES	20.5	21.5	22.5	23.5	24.5	25.5	26.5	27.5	28.5	29.5	30.5
INCHES	8.1	8.5	8.9	9.1	9.6	10	10.4	10.8	11.2	11.6	12

EU	35	36	37	38	39	40	41	42	43	44	45
UK	2.5	3.5	4.5	5.5	6.5	7.5	8.5	9.5	10.5	11.5	12.5
US	5	6	7	8	9	10
AU	4	5	6	7	8	9
US - MEN							8.5	9.5	10.5	11.5	12.5

Country / Currency

Customer Assistance

Email

Archive Sale T&Cs

FURTHER REDUCED STYLES

DION LEE OUTLET SALE / ONLINE ARCHIVE SALE T&Cs

DION LEE OUTLET / ONLINE ARCHIVE SALE DATES

SHIPPING - INTERNATIONAL

SHIPPING - AUSTRALIA

FINAL SALE - NO RETURNS

Dion Lee Gift Vouchers/Credit Notes/DL : KEY VOUCHERS

Ordering

Can I cancel my order?

Will I be charged duties and taxes?

WHEN WILL I BE BILLED?

ID Checks

What currency will I be charged in?

What Payment methods do you offer online?

Shipping

What countries do you ship to?

Australian Shipping Time Frame?

I haven't received all items from my order?

When will my order be dispatched?

How much does shipping cost?

From where do you ship online orders?

Returns

Returns policy

Account

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Size Guide

WOMEN'S SIZE CONVERSION

Womens Size Conversion Chart

WOMENS DENIM SIZE CONVERSION CHART

Standard Product Measurements (CM)

Standard Product Measurements (IN)

MEN'S SIZE CONVERSION

Mens Size Conversion Chart

PANTS CONVERSION CHART

MENS DENIM SIZE CONVERSION CHART

Standard Product Measurements (CM)

Standard Product Measurements (IN)

SHOE SIZE CONVERSION

SHOE SIZE MEASUREMENT CHART

SHOE SIZE CONVERSION CHART

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