FAQ ordering

Can I cancel my order?

Once you have submitted an order, you may not cancel that order.

Will I be charged duties and taxes?

All orders (excluding Australia) will incur duties and taxes, charged at checkout. These charges are based on the product selection, order value and destination country.  Orders are shipped Delivery Duty Paid...

WHEN WILL I BE BILLED?

You will be billed by Dion Lee when you have finalised payment in the checkout process.

ID Checks

Dion Lee conducts ID verification checks on online orders at random. If your order is selected, our team will be in contact to request further information, which may include photo...

What currency will I be charged in?

All prices shown throughout the Dion Lee Online site are in your local currency depending on your preferred delivery address. To change your preferences, click the geolocation icon/tool at the...

What Payment methods do you offer online?

We accept Visa, MasterCard, American Express, Diners, Delta, and Maestro credit and debit cards, Google Pay, Apple Pay, Shop Pay, Paypal and Afterpay (Australian customers only). The charges for any...