Customer Assistance

Please see an outline of our policies and features on this page. Our Customer Assistance contact details are below.
  • Archive Sale
  • Shipping
  • Returns

Archive Sale

DION LEE OUTLET SALE / ONLINE ARCHIVE SALE T&Cs

The Dion Lee Online Archive Sale starts 5pm, Tuesday 11 June 2024 AEST for a limited time only.

All items included in online archive sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.

Prices reflect the condition of archive sale items and allow for reasonable flaws. The heavily discounted prices listed in Online Archive Sale are valid for the promotional period, online only. Dion Lee will not honour the price outside of this time.

Shipping is available to Australia only and charged at a flat rate for all Online Archive Sale orders, no shipping discounts apply. Due to a high volume of orders, please expect delays in order processing.

This promotion is not valid in conjunction with any other offer or discount. Dion Lee vouchers are not redeemable for archive.dionlee.com. While stocks last.

DION LEE OUTLET / ONLINE ARCHIVE SALE DATES

The Dion Lee Outlet / Online Archive Sale starts 5pm, Tuesday 11 June 2024 AEST for a limited time only.

SHIPPING - INTERNATIONAL

 

The Dion Lee Outlet Sale / Online Archive Sale is open to Australian customers only at this time.

SHIPPING - AUSTRALIA

A flat rate, 15 AUD shipping fee applies to all Dion Lee Outlet / Online Archive Sale purchases under 500 AUD. Items are shipped Startrack Premium.

Please note: order processing delays are expected due to a high volume of orders.

FINAL SALE - NO RETURNS

All items included in the Dion Lee Outlet / Online Archive Sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.

Dion Lee Gift Vouchers/Credit Notes/DL : KEY VOUCHERS

Dion Lee gift vouchers, credit notes and DL : Key Loyalty Vouchers are not redeemable on any Dion Lee Outlet / Online Archive Sale orders listed at archive.dionlee.com.

Dion Lee gift vouchers, credit notes and DL : Key Loyalty Vouchers are exclusively for redemption on dionlee.com and Dion Lee Boutiques.

Shipping

Australian Shipping Time Frame?

Dispatch delays of up two weeks is expected.

We dispatch all domestic orders with StarTrack Express, once sent please allow 1-2 business days for Australian metropolitan areas or 2-4 business days for regional areas to receive your order. 

I haven't received all items from my order?

Dion Lee operates from multiple dispatch locations. To fulfil all items in your order efficiently, items may be sent directly to your delivery address from different locations depending on available inventory.

When will my order be dispatched?


Whilst we make every effort to ship your order as quickly as outlined above, delays are expected with Online Archive Sale of up to two weeks.

If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.

How much does shipping cost?

All Dion Lee Outlet / Online Archive Sale orders shipped within Australia will be charged a shipping fee of $15.00.

 

From where do you ship online orders?

All online orders are fulfilled and dispatched from locations within Australia.

Returns

Returns policy

All purchases made from our Dion Lee Outlet / Online Archive Sale are final sale, returns or exchanges will not be accepted.

View the full returns policy here.